FAQS
Thank you for your attention and support of Lampthe! Here are some frequently asked questions and their answers, hoping to help you better understand our services:
Can I get the best price?
A: Thank you for your interest in our lighting collection!
We host monthly events with exclusive discounts—perfect for finding your dream light. Our pieces are crafted with premium materials like natural brass, K9 crystals, and Spanish alabaster, ensuring both beauty and sustainability.
Each lamp is meticulously handmade by skilled artisans, from molding to final assembly. We protect your purchase with double-layer packaging (carton + wooden crate) and offer free shipping to the United States.
Your satisfaction matters: enjoy 30-day returns and 2-year warranty support. Visit our website anytime for assistance.
Are bronze and black the same color?
A: Bronze and black differ in color. For pure black, please confirm with our customer service due to variations in the production process.
More information about the products, what kind of materials are used in our products?
A: Our products predominantly feature premium materials such as high-quality brass, glass, and K9 crystal etc.
I have a high ceiling, can I customize the length of the rods or the length of the cord?
A: When dealing with high ceilings, coordinate with our support team to verify required suspension component lengths (rods, cords, chains) for perfect lighting positioning. You can reach our support team through info@lampthe.com or +852 4743 1895.
How should I prepare when shopping for lighting?
A: Begin by establishing your budget. Next, seek inspiration from lighting stores online that align with your style preferences. Lastly, purchase lighting in advance due to it will take some time for factory handling and delivery. For more details, you can read our blog here.
What is the best way to install my new light or chandelier?
A: Each item we sell comes with detailed installation instructions. If you have any uncertainties regarding installation, we advise consulting a licensed contractor or electrician.
Is the Lampthe chandelier made in the USA?
A: Lampthe chandeliers are manufactured in Asia, specifically in countries like China.
How do I clean my fixture?
A: Before cleaning, ensure that the power is switched off.
For metal parts, use a soft cloth dampened with a mild liquid soap solution. Gently wipe and polish with a very soft, dry cloth. Avoid using any metal polish, as it may harm the protective coating on metal surfaces.
When polishing wooden parts, use a fine furniture polish, but be cautious not to touch the metal surfaces with the polish.
Do not clean glass or crystal shades in an automatic dishwasher. Instead, line the sink with a towel, fill it with warm water and mild liquid soap, and gently clean the glass or crystal with a soft cloth. Rinse and dry thoroughly.
For more details, please read our Product Care Guide here.
Do your products come with any guarantee?
A: Certainly, all our products are accompanied by a 2-year manufacturer's warranty, which includes coverage for normal wear and tear.
Please read our detailed Warranty Policy here.
Are your products UL-listed?
A: While our products themselves are not UL listed, the electrical components we use are UL listed and comply with US safety standards. These products can be installed by qualified electricians.
Is it safe to order on the internet through lampthe.com?
A: Absolutely. All data is encrypted with SSL during transmission to guarantee optimal security. For further details on security and privacy, please click here.
Didn’t find what you were looking for?
A: If you have any unanswered questions, kindly reach out to us, and we will respond promptly. Contact us at: info@lampthe.com or +852 4743 1895.
What are the delivery fees?
Free Shipping On All Orders
Do you provide returns and exchanges?
Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.
What are the payment options?
Accepted payment methods are American Express (Amex), MasterCard, Visa, UnionPay, Shop Pay, Google Pay, and PayPal. You can choose the most convenient payment method to complete the payment during the settlement process.
How to cancel or modify an order?
If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.
Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team. We will be happy to help you!
How many days do customers have to return a product?
We have a 30-day return policy
How much is the restocking fee?
We do not charge a restocking fee on returns.
How much is the return shipping fee?
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For Our Defective products, return is free shipping.
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For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.
Return method?
Your option to send us your return: By Mail
How can you get your return shipping label?
Defective Product -
Download and Print
Customer Remorse -
Customer Responsibility
Questions:
If you have any questions, send us a message to our email address info@lampthe.com or +852 4743 1895.
Thanks!