Privacy Policy

Last updated: 11/11/2023

This Privacy Policy describes how Lampthe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit Lampthe (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a visitor to the Site, or anyone else whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, and have continued to do so for the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

The information you provide to us directly through our Services may include:

Basic contact information such as name, address, phone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions.
Shopping information, including the items you view, add to your cart, or add to your wish list.
Customer support information, including information you provide when communicating with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders and to deliver products or services you have requested, to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and are not responsible for the policies or practices of any third parties. For more information, see the section below, Third-Party Websites and Links.

How we use your personal information

Providing products and services. We use your personal information to provide the Services to you and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to provide reviews.
Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately.
Communicate with you. We use your personal information to support you and improve our services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with the use of our store with Shopify, please visit https://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interests to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better customize the services, products, and advertising on our website and other websites. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies using your browser controls. Please be aware that removing or blocking cookies may impact your experience and may prevent some of the services from functioning properly or from being available, including certain features and general functionality. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties. our advertising partners.

How we disclose personal information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
If you instruct, request, or otherwise consent to us sharing certain information with third parties, for example, to provide you with products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our group of companies, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal data and sensitive personal data (marked with *) about users in the past 12 months for the purposes set out above under "How we collect and use your personal data" and "How we disclose personal data":

category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, purchasing information and customer support information Internet or other similar network activities, such as usage data	Suppliers and third parties who provide services on our behalf (e.g. internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliated companies

We do not use or disclose sensitive personal information to identify you personally.

We have "sold" and "shared" personal information (as these terms are defined in applicable law) within the preceding 12 months for the purpose of conducting promotional and marketing activities as follows.

Category of personal information	Categories of recipients
Identifiers such as basic contact details and certain order and account information	Business and marketing partners
Commercial information such as records of purchased products or services and purchasing information	Business and marketing partners
Internet or similar network activities, such as usage data	Business and marketing partners

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content in a public area of the Services, that content will be public and accessible to anyone.

We have no control over who has access to the information you make available to others and cannot ensure that the parties who have access to that information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on those websites. Information you make available in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation regarding their use by us or any third party. Our inclusion of such links does not imply our endorsement of the content of those platforms or their owners or operators, unless stated on the Services.

Data for children

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below and request deletion.

As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as those terms are defined under applicable law) personal information of anyone under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, such as whether we need the data to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, apply only in limited circumstances, and in certain cases, we may refuse your request, where permitted by law.

Right of access/information. You have the right to request access to the personal data we hold about you, including details about how we use and share your data.
Right to erasure. You have the right to request that we delete the personal data we have stored about you.
Right to rectification. You have the right to request that we correct any inaccurate personal data we hold about you.
Right to data portability. You have the right to receive a copy of the personal data we hold about you and, under certain circumstances and subject to certain exceptions, to request that we transfer it to a third party.
Right to Opt Out of Sale or Share or Targeted Advertising. You have the right to direct us not to sell or share your personal information, or to opt out of processing your personal information for purposes that constitute targeted advertising under applicable data protection laws. Please note that when you visit our website with the Global Privacy Control opt-out signal enabled, we automatically treat this as a request to opt out of the "sale" or "share" of information for the device and browser you use to visit the website, depending on your location.
Right to restrict and/or refuse the use and disclosure of sensitive personal data. You have the right to instruct us to limit the use and/or disclosure of sensitive personal data to what is necessary to provide the services or supply goods that an average person would reasonably expect.
Restriction of processing: You have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on consent to process your personal data, you have the right to withdraw that consent.
Appeal: You have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails, which you can unsubscribe from at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to obtain information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request as quickly as possible, as required by applicable law.

We use Shopify advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To prevent Shopify merchants using these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en .

Complaints

If you wish to complain about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to challenge our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority.

International users

Please note that your personal data may be transferred, stored, and processed outside your country of residence, including Germany. Your personal data will also be processed by employees, third-party service providers, and partners in those countries.

When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been proven to provide an adequate level of protection.

contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, should be sent to us at info@lampthe.com or Call Us at +852 4743 1895.