Returns & Refund Policy

Return & Refund Policy

By placing an order through Lampthe, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our Return & Refund methods and procedures. These policies are applicable to the United States.

A. 30-day Return Policy

We have a 30-day return policy. You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition you received it: unworn, with tags attached, and in the original packaging. You will also need your receipt or proof of purchase.

B. Return Process

To make a return, you can contact us at info@lampthe.com or Call Us at +852 4743 1895. If your return is approved, we will provide you with a return label to return the product to our office, along with instructions on how and where to send the package. Inspection may take 1 to 7 business days. If you make a request, you will receive a replacement product. Alternatively, upon your request, we will issue a full refund upon receipt of the product. Returns will not be accepted if the product is returned to us without prior notice.

C. Return Method

Your option to send us your return: By Mail

Return Address:

Rm D07 , 8 / F , Kai Tak Fty Building , No. 99 King Fuk Street , Sanpokong , Kowloon 999077, Hong Kong

D. Damaged And Wrong Products Or Issues

Damages and issues (Defective Products)

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Return shipping is free for our defective products. This means your shipping fee is USD 0.00, and the Restocking fee is USD 0.00.

For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake doesn’t need any more or if the wrong products are delivered so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Restocking fee is USD 0.00.

And make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Restocking fee is USD 0.00.

E. Exchanges

The best way to ensure you get what you want is to return the item you have, and once your return is accepted, purchase a new item separately. If you need to exchange an item, please contact us at info@lampthe.com or Call Us at +852 4743 1895.

F. How to get a return label

Faulty product - Download and print

Customer Decision - Customer Responsibility

G. Refunds

We will notify you once we have received and reviewed your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record your refund.

If more than 15 business days have passed since your return was approved, please contact us at info@lampthe.com or Call Us at +852 4743 1895.