Warranty Policy

Lampthe Limited Warranty Terms and Conditions

 

Warranty Coverage Scope:

This Limited Warranty outlines the terms and conditions under which Lampthe provides warranty coverage for its lighting products. The warranty is valid only for products purchased from Lampthe.com or through authorized channels, and must be accompanied by valid proof of purchase.

 

2-year Warranty Duration:

The warranty coverage extends to defects in materials and workmanship that occur during normal residential use of the product. Lampthe products are designed and manufactured to meet stringent quality standards, and this warranty serves as the company's commitment to product reliability. The standard warranty period commences on the date of original purchase and continues for a duration of 2 years.

 

Eligibility And Transferability:

Warranty claims are limited to the original purchaser of the product. However, there are situations where the warranty rights may be transferred from the builder or contractor to the end user.
For example, if the lighting product was purchased by a builder, contractor, or developer for installation in a newly constructed dwelling, the warranty may be transferred to the first homeowner, provided the property is their primary or secondary residence. The transfer requires proper documentation and verification of the property ownership.

 

Remedies And Compensation:

When a valid warranty claim is submitted and approved, Lampthe reserves the right to determine the appropriate remedy, which may include repair of the defective components, replacement of the product with a comparable model, or issuance of a credit or refund.


Warranty Exclusions And Limitations:

It should be noted that while Lampthe makes reasonable efforts to match finishes and appearances when providing replacements, exact matching cannot be guaranteed due to natural variations in materials and the inherent characteristics of the aging process.

 

Non-Covered Conditions:

The warranty explicitly excludes coverage for certain conditions and circumstances. These exclusions encompass issues arising from improper installation, failure to follow provided instructions, or use of incompatible components. Environmental factors such as coastal conditions, outdoor exposure, or high-wind environments may affect product performance and are not covered under this warranty. Additionally, the natural characteristics of materials, including but not limited to variations in wood grain, stone veining, and glass texture, as well as the expected development of patina on living finishes, fall outside the scope of warranty coverage.


Warranty Claim Procedures:

The warranty process requires claimants to submit detailed information through the official Lampthe website, including proof of purchase and a thorough description of the alleged defect. Lampthe reserves the right to inspect and evaluate all warranty claims to determine their validity and appropriate resolution. If you have any other questions, you can contact us through email info@lampthe.com or Call Us at +852 4743 1895,


Liability Provisions:

This Limited Warranty represents the sole and exclusive remedy available to purchasers and supersedes all other warranties, whether express or implied. Some state laws may provide additional consumer protections that cannot be limited by this agreement. For complete warranty terms and any applicable state-specific provisions, customers should consult the full warranty documentation available through Lampthe's customer service channels. You can contact us Here.