Foirean Round Crystal Chandelier 39", 48", 60"

We provide complimentary replacement parts for verified shipping or manufacturing defects upon submission of documented evidence demonstrating product fault.

Qualified design professionals, builders, and distributors may apply for enrollment in our Trade Partner Program. Upon verification of professional credentials, approved members gain access to exclusive commercial benefits including:

• Preferred Pricing Structures
• Complimentary Material Samples & Color Swatches
• Custom Design Services (No Fees)
• Technical Documentation & CAD Resources
• Extended Product Warranty (36 Months)
• Enhanced Return Policy (60-Day Window)

Enrollment Process:
Submit verification documents via:
Email: info@lampthe.com
Tel: +852 4743 1895

Customers may request a full refund or product replacement in cases of verified quality defects. To process such requests, photographic evidence documenting the product deficiency must be submitted for evaluation.

Upon confirmation of a legitimate quality issue, we offer the following resolution options:

1. Product Replacement: We will dispatch an equivalent replacement item at no additional cost
   
2. Full Refund: The original purchase amount will be reimbursed if preferred
   
   

All resolutions are contingent upon:

• Timely notification of the quality concern
• Provision of clear supporting documentation
• Return of the original product (when applicable)

You can read our detailed Returns & Refunds Policy here.

A: Following order confirmation, products undergo goods manufacture, comprehensive quality inspection and packaging at our manufacturing facility prior to transfer to our logistics partners. 

Usually it will take 7-11 business days after order placed to send the shipping information to our customers.

For more details, you can read our Shipping Policy here.

Bronze and black differ in color. For pure black, please confirm with our customer service due to variations in the production process.